Request Typechoose oneRepair RequestService Request Customer DetailsGeneral repair formThe more information you provide, the smoother and quicker the repair process is likely to be. Customer Name *House No and Street Name *City *Postcode *Country *Email Address *Telephone Number * Aircraft Detailsrequired information Purchase Date *Order / Invoice Number *Drone Model *Drone Serial Number *Aircraft Firmware Version *RC Serial Number *RC Firmware Version *Camera Model *Camera Firmware Version * Service Detailsplanned maintenanceUse this section for routine servicing, maintenance checks, firmware checks or general service work where no crash or fault diagnosis is required. Service Required *Routine ServiceMaintenance CheckFirmware CheckBattery Health CheckGeneral InspectionOther Service Notes / Requirements * Incident Detailswhat happened Date of IncidentWeatherDay or NightDayNightWind ForceTemperature (Centigrade)Write down the time, place and process of using the product in as much detail as possible. What was the flight status before, during and after the abnormal problem occurred? *Location - Please describe in detail the location you were flying in, including terrain, surrounding buildings, cliffs, trees, people etcMore Information - for example: Did the aircraft collide, roll over or fall prior to this flight? Are the blades damaged? Have you upgraded the firmware of flight control, remote control, camera or image transmission? Crash Informationonly applicable for crashOnly complete this section if the drone has been involved in a crash, impact, rollover, water ingress incident or other accident. Before Take OffGPS Status Before Take OffPayload Weight (Exclude Camera)Was the UAV exposed to water before the accident?YesNoUnsureHave you washed the UAV with freshwater after the last use in salt water?YesNoNot applicableAfter the accident was there any water ingress?YesNoUnsureHave you read and understood the relevant chapters around battery storage, charging and maintenance?YesNoHave you read and understood the relevant sections of the manual on how to prevent battery over-discharge?YesNoDid you know batteries need to be stored in a dry place and the battery ports protected from water or humidity?YesNoIs it clear that the battery can no longer be used if it gets wet?YesNo Evidence Uploadphotos, videos, logsChoose FilesAircraft photos, controller screenshots, flight logs, battery logs or related filesYou can upload up to 12 files. Maximum 100MB per file.No files selected yet.Remove All FilesCreate Service Case
